What should i do if the label is no longer legible?

If the label is deteriorated or illegible, you can send photos of the product indicating the spare parts you want through the form in Support section.

What should I do if the aluminum filters got discolored after being washed in the dishwasher?

The instruction manual specifies if the hood filter is washable or not in the dishwasher. The type of washing can turn the filter opaque but it cannot alter its filtering properties.

Can my hood get damaged if I don’t replace the charcoal filter regularly?

The charcoal filter ensures a regular cleaning of the stale air that is created while cooking in the kitchen. The charcoal filter has a certain life cycle: over time, the accumulated grease particles will block the passage of air, creating filtration inefficiencies and increased motor noise. It is recommended to change the charcoal filter every 3 months.

What should I do if I cannot install the charcoal filter?

The instruction manual of the hood is supplied with images showing the proper installation of the filter.

I’ve had my hood for 8 years now and I cannot find spare parts.

It is recommended to fill the form in the top of section. indicating the data reported by the silver label inside the product. If the label is deteriorated or illegible, you can send photos of the product indicating the spare parts you want.

I need a reducer or a non-return valve for fumes.

The non-return valve for fumes is recommended only for the hood in ventilation version with ducting conveyed into a common chimney flue in order to avoid the return of the odors coming from other dwellings. If possible, the hood must always have a dedicated piping and should not be channeled through a common chimney flue. If you want to ask for a reducer or a non-return valve for fumes, you can contact your local technical support centre.

I am not satisfied with the purchased material, how can I return it?

The return of goods is accepted within 14 working days from the reception of the goods; after this deadline, it is no longer possible to change the purchased product or get reimbursed for it. For further information please fill the form on the top of page

Product added to compare.